General Terms and Conditions of Sale and Use

About our company


+41 79 782 76 76

In these general terms and conditions of sale, the site will be referred to as "this site".

In the general conditions of sale will be called "The Company": Civapark.

The customer acknowledges having read our general terms and conditions of sale at the time of ordering.

These terms and conditions govern sales to private individuals on the website.

ARTICLE 1 - Scope of application

These General Terms and Conditions of Sale (the "GTCS") apply, without restriction or reservation, to any purchase of the following services: The Company's business is the rental of car parks on private land, shuttle services and vehicle maintenance and cleaning services offered to non-professional and professional customers on the website. The main characteristics of the Services are presented on the website internet. The Customer is obliged to read them before placing any order. The choice and purchase of a Service is the sole responsibility of the Customer. These GCS are accessible at all times on the website and shall prevail over any other document. The Customer declares that he/she has read these GTC and has accepted them by ticking the appropriate box before placing an order on the website. In the absence of proof to the contrary, the data recorded in L'entreprise's computer system constitutes proof of all transactions concluded with the Customer.

ARTICLE 2 - Prices & refunds

2.1 The Services are provided at the current prices shown on the website when the order is registered by the company. 2.2 Prices are expressed in Swiss Francs and include VAT. 2.3 The prices take into account any discounts granted by the company on the website. These prices are firm and non-revisable during their period of validity, but the company reserves the right to modify the prices at any time outside the period of validity. 2.4 The payment requested from the Customer corresponds to the total amount of the purchase, including any charges. 2.5 An invoice will be drawn up by the company and given to the Customer when the Services ordered are provided.

ARTICLE 3 - Orders

3.1 It is the Customer's responsibility to select the Services they wish to order on the website, in accordance with the following procedures: Bookings are made online on our website: the website or by telephone. The Customer must enter the desired date of arrival and departure, as well as details of their flight and vehicle. Additional options may also be added: vehicle cleaning, cancellation insurance, inventory of fixtures, valet service, vehicle maintenance and baggage delivery. 3.2 All users accessing the booking service must register by entering their details on the website. 3.3 At the end of the booking procedure, the customer will receive a confirmation email containing the details of the booking. 3.4 Prices are quoted in Swiss Francs and include VAT. Payment is made on the day of booking by secure payment on the site. Services are always invoiced on the basis of the rates in force at the time the booking is made. 3.5 The company reserves the right to change its prices at any time, but price changes will not be applied to orders already placed and confirmed by e-mail. 3.6 The sale will only be considered valid once the price has been paid in full. It is the Customer's responsibility to check the accuracy of the order and to report any errors immediately. 3.7 Any order placed on the website constitutes the formation of a distance contract between the Customer and L'entreprise. 3.8 The Customer will have access to his/her reservation at any time on the website or by e-mail if he/she has an account on the website.

ARTICLE 4 - Terms of payment

4.1 The price is paid by secure payment as follows: Payment by bank card 4.2 The price is payable in full by the Customer on the day the order is placed. 4.3 Payment data is exchanged in encrypted mode using the protocol defined by the approved payment service provider for banking transactions carried out on the website. 4.4 Payments made by the Customer will only be considered final once the sums due have been effectively collected by the company. 4.5 The company shall not be obliged to provide the Services ordered by the Customer if the Customer does not pay the company the full price in accordance with the above conditions.

ARTICLE 5 - Provision of Services

The Services ordered by the Customer will be provided in accordance with the following terms and conditions: 5.1 When dropping off a vehicle, the Customer undertakes to arrive at least 1 hour before the start of the check-in time. The company cannot be held responsible if the customer does not respect the appointment time set. The keys will be left with the car park staff and kept by us in a secure cupboard. 5.3 Cleaning: when ordering, the customer selects the type of wash corresponding to the category of vehicle defined below. However, the company reserves the right to check that the vehicle corresponds to the category previously chosen. If this is not the case, the company will charge the customer the difference in price between the services. The categories: non-exhaustive list Citadine: vehicles of the type and size Renault Twingo, Ford KA, Fiat Panda, Ford Fiesta, Volkswagen Polo, etc. Saloon: vehicles of the type and size Renault Laguna, Peugeot 508, BMW 3 series, BMW 5 series, Mercedes C class, Citroën C5, Volkswagen Passat, etc. Monospace /4X4/SUV: Small MPVs such as Opel Meriva, Audi A2, Renault Modus, etc. MPVs such as Renault Scénic, Renault Espace, Peugeot 5008, Citroën Picasso, Volkswagen Touran, etc. All 4X4s and SUVs 5.4 The inventory of fixtures service includes the completion of a paper inventory of fixtures form by one of our employees when the vehicle is dropped off at our car park. Customers may not dispute the condition of their vehicle if they have not subscribed to the inventory of fixtures option. The car park accepts no responsibility and/or liability for any scratches or impacts on the vehicle when the customer picks it up if they have not subscribed to the inspection option. In the absence of any reservations or immediate complaints made by the customer when the vehicle is returned, it will be considered that the vehicle is in the same condition as when it arrived at the car park. No claims will be accepted if these formalities are not complied with. 5.5 The company undertakes to use its best endeavours to provide the Services ordered by the Customer, within the framework of a best endeavours obligation.

ARTICLE 6 - Cancellation/Modification/Claims

6.1 Cancellation insurance is offered to our customers to enable them to obtain reimbursement of the service without having to justify the reasons. However, this insurance cannot be applied if the service has been partially used. 6.2 No reimbursement will be considered if the customer requests the cancellation of their reservation after the entry time to the car park. 6.3 If the customer collects their vehicle before the agreed date and time, they will not be entitled to any reimbursement, insofar as their reservation is firm and definitive. 6.4 Only complaints made before leaving the company car park will be taken into account.

ARTICLE 7 - Liability of the Service Provider - Guarantees

7.1 The company undertakes to do its utmost to ensure that the website is accessible and enables customers to place orders online at all times without interruption. In the event of a temporary interruption, an error message will be displayed. 7.2 The car park is enclosed. Only the company's employees are authorised to manoeuvre and return vehicles. 7.3 The company reserves the right to move vehicles inside and outside the car park as part of the services subscribed to by the customer, such as servicing and roadworthiness tests, for example. 7.4 The company may not be held liable for damage caused by events such as storms, hail, acts of vandalism or any other damage linked to natural causes, whether exceptional or not. 7.5 The company declines all liability in the event of theft of personal belongings, including during work carried out by partners appointed by the company. 7.6 The company has taken out civil liability insurance covering damage of any kind caused during the transfer to the airport. 7.7 The company cannot be held responsible in the event of an incident or traffic jam during the journey from the car park to the airport, causing the customer to miss their flight. The company's guarantee is limited to reimbursement of the Services actually paid for by the Customer. 7.8 The company may not be held liable or in default for any delay or non-performance resulting from the occurrence of a case of force majeure as usually recognised by Swiss case law. 7.9 The Services provided via the website comply with the regulations in force in Switzerland. The company may not be held liable in the event of non-compliance with the legislation of the country in which the Services are provided, which it is up to the Customer, who is solely responsible for choosing the Services requested, to check. 7.10 The company provides its customers with a free shuttle service from the airport to the car park and back. Customers are advised to allow 30 minutes after landing time for the vehicle to leave.

ARTICLE 8 - Customer liability

8.1 The customer agrees to allow one of L'entreprise's employees to collect and keep the keys to his/her vehicle during his/her stay in the car park. 8.2 The customer undertakes to notify L'entreprise by telephone or e-mail if he/she is more than 1 hour late in arriving at the car park. Otherwise, the reservation will be cancelled and the customer may be charged a fee of 10 Swiss francs to reactivate the reservation. 8.3 For more than 4 passengers per vehicle, the customer undertakes to drop off the passengers and their luggage directly at the airport. In order to ensure customer comfort, the driver will arrive at the car park alone. 8.4 It is the customer's responsibility to ensure that their vehicle is in good working order when it is dropped off at the car park. 8.5 Any breakdowns of any kind requiring work to be carried out on the vehicle parked in our car park will be at the customer's expense.

ARTICLE 9 - Data protection

9.1 Users' information and personal data transmitted by them are processed and secured by the Service Provider in accordance with the provisions of the Geneva law on public information, access to documents and the protection of personal data (hereinafter referred to as "LIPAD") and any other applicable provisions. 9.2 Pursuant to law 78-17 of 6 January 1978, it should be noted that the personal data requested from the Customer is necessary to process the Customer's order and to draw up invoices. This data may be communicated to any partners of the Service Provider responsible for the execution, processing, management and payment of orders. 9.3 In accordance with current national and European regulations, the Customer has a permanent right of access, modification, rectification and opposition with regard to information concerning him or her. This right may be exercised in accordance with the procedures described in the "legal information" section of the website.

ARTICLE 10 - Intellectual property

The content of the website is the property of the Seller and its partners and is protected by Swiss and international laws relating to intellectual property. Any total or partial reproduction of this content is strictly prohibited and may constitute an infringement of copyright.

ARTICLE 11 - Applicable law - Language

11.1 These GTC and the transactions arising from them are governed by and subject to Swiss law. 11.2 These GTC are drawn up in French. If they are translated into one or more foreign languages, only the French text will be deemed authentic in the event of a dispute.
ARTICLE 12 - Disputes
12.1 For any complaint, please contact customer services at the postal or e-mail address of L'entreprise indicated on the page of these GCS. 12.2 The Customer is hereby informed that he/she may in any event have recourse to conventional mediation, with the existing sectoral mediation bodies, or to any alternative dispute resolution method (conciliation, for example) in the event of a dispute. All disputes arising from the purchase and sale transactions concluded in application of these GTCS and which have not been settled amicably between the seller or by mediation, will be subject to the exclusive jurisdiction of the courts of Geneva, with the exception of cases for which the federal law on fora imposes another forum.

These documents have been drafted by a specialist lawyer and are protected by copyright. Please do not copy them or you will be prosecuted for copyright infringement.