General Conditions of Sale and Use

About our company

Definitions :

The website will be referred to here as “the website”.

The company CIVAPARK & VISAS SERVICES APPROACH SARL (CIVAPARK & VISAS SERVICES APPROACH LLC) will be referred to here as “the company”.

Our contact details are as follows:


Registered at the Court of First Instance Rue de l’Athénée 6-8 P.O. Box 3736 1211 Geneva 3

Address: LE LUMION- Francois Peyrot 12 -1218 Grand-Saconnex, SWITZERLAND

Mail :

Telephone: +41 22 782 75 75

ARTICLE 1 – Scope of application

These General Terms and Conditions of Sale (known as “GTC”) apply without restriction or reservation to any purchase of the following services: The Company’s activity is the rental of parking spaces on private land, shuttle services and vehicle maintenance and cleaning services offered to non-professional and professional customers on the website. The main characteristics of the Services are presented on the website. The Customer is required to read them before placing an order. The choice and purchase of a Service is the sole responsibility of the Customer. These Terms and Conditions of Sale are accessible at any time on the website and shall prevail over any other document. The Customer declares having read these GCS and having accepted them by ticking the box provided for this purpose prior to the implementation of the online ordering procedure on the website. Unless proven otherwise, the data recorded in the company’s computer system constitutes proof of all transactions concluded with the Customer.

ARTICLE 2 – Price & reimbursement

2.1 The Services are provided at the rates in force on the website, when the order is recorded by the company. 2.2 Prices are expressed in Swiss Francs and include VAT. 2.3 The prices take into account any reductions that may be granted by the company on the website. These prices are firm and non-revisable during their period of validity but the company reserves the right, outside the period of validity, to change prices at any time. 2.4 The payment requested from the Customer corresponds to the total amount of the purchase, including these possible costs. 2.5 An invoice is drawn up by the company and given to the Customer when the Services ordered are provided.

ARTICLE 3 – Orders

3.1 It is up to the Customer to select on the website the Services he wishes to order, according to the following terms and conditions: The reservation is made online on our website: the website or by telephone. The customer must fill in the desired date of arrival and departure, as well as the information concerning his flight and vehicle. Additional options may be added: vehicle cleaning, cancellation insurance, inventory, valet service, vehicle maintenance and luggage delivery. 3.2 All users accessing the reservation service must register by means of a computer entry on the website. 3.3 At the end of the reservation procedure, the customer will receive a confirmation e-mail containing the elements of the reservation. 3.4 Prices are expressed in Swiss Francs and are calculated inclusive of tax. Payment is made on the day of the reservation by secure payment on the site. Services are always invoiced on the basis of the rates in force at the time of booking. 3.5 The company reserves the right to modify its prices at any time, but price changes will not be applied to orders already placed and which have been the subject of a confirmation e-mail. 3.6 The sale will only be considered valid after full payment of the price. It is up to the Customer to check the accuracy of the order and to immediately report any error. 3.7 Any order placed on the website constitutes the formation of a contract concluded at a distance between the Customer and the company. 3.8 The Customer will have access to his reservation at any time on the site or by e-mail depending on whether he has an account on the site.

ARTICLE 4 – Terms of payment

4.1 The price is paid by secure payment, according to the following modalities: Payment by credit card 4.2 The price is payable in cash by the Customer, in full on the day the order is placed. 4.3 Payment data is exchanged in encrypted mode using the protocol defined by the approved payment service provider involved in the banking transactions carried out on the website. 4.4 The payments made by the Customer will only be considered final after effective collection of the sums due by the company. 4.5 The company shall not be obliged to provide the Services ordered by the Customer if the Customer does not pay the price in full under the conditions indicated above.

ARTICLE 5 – Provision of Services

The Services ordered by the Customer will be provided according to the following terms and conditions: 5.1 When dropping off a vehicle, the Customer undertakes to arrive at least 1 hour before the start of check-in. The company shall not be held liable in the event of failure to comply with the appointment time set by the Customer. The keys will be left with the car park staff and kept by us in a secure cupboard. 5.3 Cleaning: when ordering, the customer selects the type of wash corresponding to the category of his vehicle defined below. However, the company reserves the right to check whether the vehicle corresponds to the category previously chosen. If this is not the case, the company will invoice the customer for the difference in price between the services. Categories: non-exhaustive lists Urban: vehicles of type and size Renault Twingo, Ford KA, Fiat Panda, Ford Fiesta, Volkswagen Polo… Sedan: vehicles of type and size Renault Laguna, Peugeot 508, BMW series 3, BMW series 5, Mercedes class C, Citroën C5, Volkswagen Passat… MPV /4X4/SUV : small MPVs such as Opel Meriva, Audi A2, Renault Modus…MPVs such as Renault Scénic, Renault Espace Peugeot 5008, Citroën Picasso, Volkswagen Touran…All 4X4 and SUV 5. 4 The inventory of fixtures service includes the drawing up of a paper inventory of fixtures sheet by one of our employees when the vehicle is deposited in our car park. The customer will not be able to contest the state of his vehicle if he has not subscribed to the inventory of fixtures option. The car park is released from all responsibilities and/or claims concerning scratches or impacts on the vehicle when the customer recovers the vehicle if he has not subscribed to the inventory of fixtures option. In the absence of any reservation or immediate claim made by the customer upon return of his vehicle, it will be considered that his vehicle is in a condition consistent with that in which it was when he arrived at the parking lot. No complaint will be accepted in the event of failure to comply with these formalities. 5.5 The company undertakes to make its best efforts to provide the Services ordered by the Customer, within the framework of an obligation of means.

ARTICLE 6 – Cancellation/Modification/Claims

6.1 Cancellation insurance is offered to our customers, to enable them to obtain reimbursement of the service without having to justify the reasons. However, this insurance will not apply if the service has been partially used. 6.2 No refund will be considered if the customer requests the cancellation of his reservation after the time of entry to the car park. 6.3 In the event that the customer recovers his vehicle before the agreed date and time, he will not be able to claim any refund, insofar as his reservation is firm and definitive. 6.4 Only complaints made before leaving the company’s parking area will be taken into account.

ARTICLE 7 – Liability of the Service Provider – Guarantees

7.1 The company undertakes to make every effort to ensure that the website is accessible and can allow the customer to place orders online at all times without interruption. In case of temporary interruption, an error message will be indicated. 7.2 The car park is closed Only the company’s employees are authorised to carry out vehicle manoeuvres and returns. 7.3 The company reserves the right to move vehicles inside and outside the car park as part of the services subscribed to by the customer, such as maintenance and technical inspection for example. 7.4 The company cannot be held liable in the event of damage caused by events such as storms, hail, acts of vandalism and any other damage linked to exceptional or non-exceptional natural causes. 7.5 The company declines all responsibility in the event of theft of personal effects, including during interventions carried out by partners appointed by the company. 7.6 The company has taken out civil liability insurance for damage of any kind whatsoever, caused during the transfer to the airport. 7.7 The company cannot be held responsible in the event of an incident or traffic jam during the car park to the airport, causing the customer to miss his flight. The company’s guarantee is limited to the reimbursement of the Services actually paid by the Client. 7.8 The company cannot be considered responsible or defaulting for any delay or non-performance following the occurrence of a case of force majeure usually recognized by Swiss jurisprudence. 7.9 The Services provided through the website comply with the regulations in force in Switzerland. The company cannot be held liable in the event of non-compliance with the legislation of the country in which the Services are provided, which it is up to the Client, who is solely responsible for the choice of the Services requested, to verify. 7.10 The company provides its customers with a free shuttle service from the airport to the car park and back. It is recommended to our customers to indicate a delay of 30 minutes after the landing time for the time of the vehicle’s exit.

ARTICLE 8 – Client’s responsibility

8.1 The customer accepts that one of the company’s employees will retrieve and keep the keys to his/her vehicle for the duration of his/her stay in the car park. 8.2 The customer undertakes to notify the company in the event of a delay of more than 1 hour on his/her arrival time, by telephone or e-mail. Otherwise his reservation will be cancelled and a fee of 10 Swiss Francs may be charged for the reactivation of his reservation. 8.3 For more than 4 passengers per vehicle, the customer undertakes to drop off passengers and their luggage directly at the airport. The driver will go to the car park alone in order to preserve the comfort of the clients. 8.4 It is the responsibility of the customer to ensure that his vehicle is in a correct state of operation when it is dropped off at the car park. 8.5 Breakdowns of any kind requiring an intervention on the vehicle parked in our car park will be charged to the customer.

ARTICLE 9 – Information Technology and Liberties

9.1 Information and personal data transmitted by users is processed and secured by the service provider in accordance with the provisions of the Geneva law on public information, access to documents and protection of personal data (hereinafter: “LIPAD”) and any other applicable provisions. 9.2 In application of law 78-17 of 6 January 1978, it is recalled that the personal data requested from the Customer is necessary for the processing of his order and the preparation of invoices. This data may be communicated to any partners of the Service Provider responsible for the execution, processing, management and payment of orders. 9.3 The Customer has, in accordance with the national and European regulations in force, a permanent right of access, modification, rectification and opposition with regard to the information concerning him. This right may be exercised in accordance with the terms and conditions described in the “legal notices” section of the website.

ARTICLE 10 – Intellectual Property

The content of the website is the property of the Seller and its partners and is protected by Swiss and international laws on intellectual property. Any total or partial reproduction of this content is strictly prohibited and is likely to constitute an offence of counterfeiting.

ARTICLE 11 – Applicable law – Language

11.1 These GTC and the transactions resulting from them are governed by and subject to Swiss law. 11.2 These GTC are written in the French language. In the event that they are translated into one or more foreign languages, only the French text shall be authentic in the event of a dispute.
ARTICLE 12 – Disputes
12.1 For any complaint, please contact the customer service department at the company’s postal or e-mail address indicated on the page of these GTC. 12.2 The Customer is informed that he may in any event have recourse to conventional mediation, to existing sector-based mediation bodies or to any alternative dispute resolution method (e.g. conciliation) in the event of a dispute. All disputes to which the purchase and sale operations concluded in application of these GCS and which would not have been the subject of an amicable settlement between the seller or by mediation, shall be subject to the exclusive jurisdiction of the Geneva courts, except for cases for which the federal law on fora imposes another forum.